Privacy Policy
Read our Privacy Policy Carefully before signing up.
Lucky Charms Competitions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, enter our competitions, or interact with us.
1. Who We Are
Lucky Charms Competitions operates online prize draws and raffles. Our registered office is Unit 1, ME12 1BW. For data protection queries, please contact us using the details in section 11.
2. Information We Collect
We may collect the following types of personal data:
• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Details necessary to process ticket purchases (handled securely by our payment provider – we do not store full card details).
• Competition Entry Data: Ticket numbers, answers to any skill-based questions, and entry preferences.
• Technical Data: IP address, browser type, device information, and cookies (see section 8).
• Identity Verification Data: Where required for age or eligibility checks (e.g. date of birth or proof of identity).
We also collect information you voluntarily provide when contacting us or participating in promotions.
3. How We Use Your Information
We use your personal data for the following purposes:
• To administer and manage competitions you enter.
• To process ticket payments and issue refunds or site credit where applicable.
• To contact you regarding your entries, results, or prize claims.
• To send important service announcements and updates about competitions.
• To improve our website and services (using anonymised data where possible).
• To comply with legal obligations (e.g. anti-money laundering, fraud prevention).
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
• Contract: To fulfil our obligations when you enter a competition or purchase tickets.
• Legitimate Interests: To run our business efficiently, prevent fraud, and improve our services.
• Legal Obligation: Where we are required to process data by law.
• Consent: Where we send you optional marketing communications (you can withdraw consent at any time).
5. Sharing Your Information
We may share your data with:
• Trusted third-party service providers (e.g. payment processors, email delivery services, random number generators for draws).
• Legal authorities if required by law or to protect our rights.
We do not sell your personal data to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payments are processed via secure third-party gateways.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Typically, competition-related data is kept for up to 6 years for accounting and legal purposes.
8. Cookies and Tracking
Our website uses cookies to enhance user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. For more details, please see our [Cookie Policy] (link if you create one).
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data.
• Rectify inaccurate data.
• Request erasure of your data (in certain circumstances).
• Restrict or object to processing.
• Data portability.
• Withdraw consent where applicable.
To exercise any of these rights, please contact us using the details below.
10. International Transfers
Your data is primarily processed within the UK. Where we use service providers outside the UK, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [Insert your email address]
Postal Address: Unit 1, ME12 1BW
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically